Privacy Policy

Effective Date: January 1, 2026  |  Version: 1.0

TricomHub ("we", "us", or "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect data when you use our platform at tricomhub.com.

1. Information We Collect

1.1 Information You Provide

• Account data: name, email address, phone number, and password when you register.
• Booking data: hotel preferences, check-in/check-out dates, guest count, and payment details (processed securely — we do not store full card numbers).
• Profile data: avatar, preferred language, preferred currency, and notification settings.
• Communications: messages sent to our support team, reviews, and feedback.
• Hotel partner data: business name, address, bank details, and property information provided during hotel registration.

1.2 Information We Collect Automatically

• Usage data: pages visited, search queries, booking activity, and session duration.
• Device data: IP address, browser type, operating system, and device identifiers.
• Cookies and similar technologies: session cookies, preference cookies, and analytics cookies. See our Cookie Policy for details.

2. How We Use Your Information

• Process and confirm hotel bookings.
• Create and manage your account.
• Send booking confirmations, receipts, and service notifications.
• Provide customer support and respond to enquiries.
• Improve the platform through analytics and feedback.
• Detect and prevent fraud, abuse, and security incidents.
• Comply with legal obligations applicable in South Sudan and internationally.
• Send promotional emails (only with your consent — you may opt out at any time).

3. How We Share Your Information

We do not sell your personal data. We may share it with:

• Hotel partners: name, contact details, and booking information necessary to fulfil your reservation.
• Service providers: payment processors, email delivery (Resend), cloud hosting (Supabase/Vercel), and analytics tools — each bound by confidentiality agreements.
• Law enforcement: when required by applicable law, court order, or to protect the rights and safety of our users.
• Business transfers: in the event of a merger, acquisition, or sale of assets, user data may be transferred with prior notice.

4. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. Booking records are kept for 7 years for financial and legal compliance. You may request deletion of your account and associated data at any time (subject to legal retention requirements).

5. Your Rights

You have the right to:

• Access the personal data we hold about you.
• Correct inaccurate or incomplete data.
• Delete your account and personal data (right to erasure).
• Withdraw consent for marketing communications at any time.
• Data portability — receive a copy of your data in a machine-readable format.
• Object to processing based on legitimate interests.

To exercise any of these rights, contact us at privacy@tricomhub.com.

6. Security

We implement industry-standard security measures including TLS encryption in transit, hashed passwords, row-level security in our database, two-factor authentication for privileged accounts, and regular security audits. No system is 100% secure — please use a strong, unique password and enable two-factor authentication on your account.

7. Cookies

We use essential cookies to operate the platform and optional analytics cookies to improve performance. You can manage cookie preferences in your browser settings. For full details, please read our Cookie Policy.

8. Third-Party Links

Our platform may contain links to third-party websites (e.g., hotel websites). We are not responsible for the privacy practices of those sites and encourage you to review their policies.

9. Children's Privacy

TricomHub is not directed at children under the age of 18. We do not knowingly collect personal data from minors. If you believe a minor has provided us with their data, please contact us and we will delete it promptly.

10. International Transfers

Your data may be processed by our service providers in countries outside South Sudan (including the EU and USA). We ensure appropriate safeguards are in place, such as standard contractual clauses, to protect your data during such transfers.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or by displaying a prominent notice on the platform. The effective date at the top of this page will always reflect the most recent version.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact our Data Protection team:

• Email: privacy@tricomhub.com
• Address: TricomHub, Juba, South Sudan